Payment Plans

Understanding the Payment Plans Page

The Payment Plans Page provides a streamlined interface to manage customizable payment terms for patients or customers. This tool allows you to offer flexible payment schedules, track balances, and ensure consistent cash flow. Here's an overview of the key features and how to navigate the page. Key Features of the Payment Plans Page 1. Dashboard Overview: - Active Plans: Displays the number of currently active payment plans. - Collected: Shows the total amount collected from payment plans over the selected time period. - Past Due: Indicates the total amount overdue from payment plans. - Pending: Displays the total amount scheduled for collection in the near future. 2. Filters and Sorting Options: - Use filters to refine the displayed plans: - Filter by Status: View plans based on their status (e.g., Active, Completed, Starting, Past Due). - Date Range: Adjust the date range to focus on plans created, modified, or collected during a specific period. - Plan Type: Filter by specific plan categories if multiple types are offered. 3. Plan Management Tools: - Enroll in Payment Plan: Quickly add a new account to a payment plan with customizable terms. - Plan Settings: Access settings to configure default terms for new plans, including installment schedules and down payment requirements. 4. Payment Plan List: - The table below the dashboard provides detailed information about individual plans: - Account: The name and ID of the account enrolled in the plan. - Created: The date the payment plan was initiated. - Next Payment: Indicates when the next payment is due (if applicable). - Balance: Displays the remaining balance on the plan. - Past Due: Shows the amount overdue for each plan (if any). - Status: Indicates the current status of the plan: - Active: Plan is ongoing, and payments are being processed. - Completed: Plan has been successfully paid off. - Starting: Plan has been created but is scheduled to begin on a future date. 5. Pagination: - Use the navigation controls to view more plans if the list exceeds the current page. How to Use the Payment Plans Page 1. Enroll a New Plan: - Click the Enroll in Payment Plan button. - Select the account, define the terms (installments, down payment, schedule), and save the plan. 2. Track Plan Progress: - Use the dashboard metrics to monitor overall performance and ensure no plans are falling behind. 3. Manage Individual Plans: - Click on any account in the table to view or modify details of the selected plan. - Update balances, adjust payment schedules, or mark a plan as completed if fully paid. 4. Adjust Settings: - Use the Plan Settings button to define or modify default configurations for new plans, ensuring consistency across accounts. FAQs What happens if a payment is overdue? Overdue payments are displayed in the Past Due column and reflected in the dashboard. You can follow up with the account directly or configure automated reminders. Can I edit an active plan? Yes, you can modify details such as payment schedules or balances by selecting the specific account from the table and updating the plan. How do I filter completed plans? Use the Filter by Status dropdown to select "Completed," which will display only those plans that have been fully paid off. What happens when a plan is completed? Once all payments are made, the plan is automatically marked as Completed, and the balance is set to $0. The Payment Plans Page is a powerful tool to offer flexible payment options, track account progress, and ensure a seamless payment experience. For further assistance, contact our support team.

Creating a Payment Plan Template

Creating a Payment Plan Template allows offices to offer flexible payment terms that patients can opt into via the payment link. These plans are automatically displayed to eligible accounts based on the rules defined in the template. This article explains how to create and configure a payment plan template. Steps to Create a Payment Plan Template 1. Access Payment Plan Settings: - Navigate to the Payment Plans page. - Click the Plan Settings button and select the Templates tab. 2. Create a New Template: - Click Create Template to open the Plan Schedule configuration window. 3. Set the Payment Schedule: - Choose the frequency of payments (e.g., Monthly, Bi-Weekly). - Specify the number of installments (e.g., 12 Installments for a year-long plan). - Review the example breakdown displayed to see how payments will be distributed (e.g., down payment, installment amounts). 4. Define Eligibility Rules: - Patient Balance Range: Specify the balance range for accounts eligible for the plan (e.g., $250 - $5,000). - Offer Plan Starting From: Select when the plan becomes available to the account (e.g., 0th outreach). - Declined Payment Option: Optionally toggle whether to offer the plan if the patient’s card is declined due to insufficient funds. 5. Enable the Plan on Payment Links: - Use the Pay Portal Defaults section to set the plan as an available option on the payment link for eligible accounts. 6. Finalize and Save: - Click Create to save the template. - The new template will appear in the Templates list with its schedule, eligibility criteria, and enabled status. Viewing and Managing Templates - The Templates Tab lists all existing payment plan templates, showing: - Plan Schedule: The frequency and duration of payments. - Enrollment Fee and Down Payment: If applicable. - Balance Range: The range of balances eligible for the plan. - Days Past Due: The overdue range for eligible accounts. - Offer From: Specifies when the plan is available (e.g., 0th outreach). - Enabled Status: Indicates whether the plan is active. - To edit or disable a template, click on the corresponding row and make necessary changes. Benefits of Using Payment Plan Templates 1. Automated Eligibility: - Templates automatically filter eligible accounts, reducing manual work. 2. Increased Flexibility for Patients: - Offering payment plans makes it easier for patients to manage outstanding balances. 3. Consistent Payment Collection: - Scheduled payments ensure predictable cash flow for the office. FAQs What happens if an account doesn’t meet the rules? If an account doesn’t meet the eligibility rules, the payment plan option will not appear on their payment link. Can I offer multiple plans? Yes, you can create multiple templates with different schedules, balance ranges, and eligibility criteria. What if a payment fails? You can configure the template to offer the plan even if the patient’s card is declined due to insufficient funds. How do I deactivate a plan? Toggle the Enabled switch off in the Templates tab to deactivate a plan. By creating payment plan templates, you can provide patients with accessible payment options while streamlining your office’s collection process. For additional assistance, contact our support team. 4o

Understanding the Payment Plan Detail Popup

Fields at a Glance 1. General Overview: - Payment Plan Total: The total amount set for the payment plan. - Payments Received: The total amount that has been collected so far. - Next Payment: The amount and due date of the next scheduled payment. - Balance: The remaining balance yet to be paid on the plan. - Payment Method: The payment method being used for the plan, including the card type and the last four digits of the card number. 2. Progress Bar: - A green progress bar visually represents how much of the plan has been completed. - Dividers: Hover over the black dividers on the progress bar to see specific payment dates. Tabs in the Popup 1. Payment History: - Date: The date and time when each payment was processed. - Description: A brief note or identifier for the payment (e.g., "Payment Plan 2 of 12"). - Payment Method: Details of the payment method used, such as the card or account. - Amount: The payment amount processed for that installment. - Status: The outcome of the payment (e.g., Success). This tab provides a detailed record of all payments made within the plan, ensuring transparency and traceability. 2. Schedule (Not Shown in the Screenshot): - Lists upcoming payments, including: - Payment Dates: Scheduled dates for future payments. - Amount: Amounts due for each installment. - This tab allows you to review and verify the remaining schedule for the payment plan. How to Use This Popup - Track Progress: Use the progress bar and balance details to monitor how much of the payment plan has been completed. - Review Payments: Access the Payment History tab to verify payments made, including successful and failed transactions. - Manage Schedules: Use the Schedule tab to anticipate upcoming payments and ensure sufficient funds are available on the patient's account or card. FAQs What happens if a payment fails? The status in the Payment History tab will indicate a failed payment. You can manually retry or update the payment method. Can I adjust the payment schedule? Yes, depending on system permissions, adjustments to the payment schedule can be made by navigating to the Schedule tab. How can I confirm that a payment plan is completed? When the balance reaches $0, the Status field will display Completed, and the progress bar will be fully green. The Payment Plan Detail Popup is an essential tool for monitoring and managing payment plans, offering transparency and convenience for both the office and the patient. For additional support, contact our team. 4o

How to Create a Payment Plan

Creating a payment plan allows you to set up flexible payment terms for your patients or customers. The Enroll in Payment Plan feature simplifies the process by guiding you through selecting an account, defining the plan terms, and confirming the details. Here’s a step-by-step guide. Steps to Create a Payment Plan 1. Access the Payment Plan Feature: - Navigate to the Payment Plans page. - Click the Enroll in Payment Plan button to open the enrollment popup. 2. Select an Account: - Use the Account field to search for and select the patient or customer. - If the account already has a saved payment method, it will appear as an option to charge. 3. Set Up the Payment Plan: - Date of First Payment: Choose when the first payment will be charged. - Payment Plan Total: Enter the total amount to be paid. - Down Payment (Optional): Specify an initial payment amount if required. - Plan Type: Select the number of payments and the frequency (e.g., Monthly, Bi-Weekly). 4. Add or Confirm Payment Method: - Manually Enter Payment Method: Input credit card or bank account details if no payment method is on file. - Use Existing Payment Method: Select the saved method associated with the account, if available. 5. Review and Confirm the Plan: - After selecting the payment details, the second popup will display: - Payment Plan Total - Schedule: The number of payments and the payment frequency. - Date of First Payment - Due Today: If applicable, shows the initial amount due immediately. 6. View the Payment Schedule: - Review the schedule, which outlines the billing dates and amounts for each payment cycle. 7. Send Plan for Authorization: - You can send the plan details to the patient for authorization via Text Message or Email. - Alternatively, you can click Start Plan Without Authorization to proceed immediately. Automatic Payments and Declined Cards - Automatic Payments: All payments on the plan will be automatically charged to the saved or entered payment method. - Handling Declined Payments: If a payment fails due to a declined card: - You will receive a notification. - Update the card on file by navigating to the account or payment plan. - Once updated, the payment will be retried automatically. FAQs What happens if someone’s card declines on a payment plan? If a card is declined, you can update the payment method by accessing the account or the payment plan. Once a valid method is added, payments will resume automatically. Can I adjust the payment schedule after confirming the plan? Yes, you can edit the schedule or amounts by accessing the specific payment plan. Is there a limit on the number of installments? No, you can customize the number of payments and frequency based on the plan type. By following these steps, you can easily create and manage payment plans tailored to meet the needs of your patients or customers. For further assistance, contact our support team.