Creating a Payment Plan Template

Creating a Payment Plan Template allows offices to offer flexible payment terms that patients can opt into via the payment link. These plans are automatically displayed to eligible accounts based on the rules defined in the template. This article explains how to create and configure a payment plan template.

Steps to Create a Payment Plan Template

1. Access Payment Plan Settings:

   • Navigate to the Payment Plans page.

   • Click the Plan Settings button and select the Templates tab.

2. Create a New Template:

   • Click Create Template to open the Plan Schedule configuration window.

3. Set the Payment Schedule:

   • Choose the frequency of payments (e.g., Monthly, Bi-Weekly).

   • Specify the number of installments (e.g., 12 Installments for a year-long plan).

   • Review the example breakdown displayed to see how payments will be distributed (e.g., down payment, installment amounts).

4. Define Eligibility Rules:

   • Patient Balance Range: Specify the balance range for accounts eligible for the plan (e.g., $250 - $5,000).

   • Offer Plan Starting From: Select when the plan becomes available to the account (e.g., 0th outreach).

   • Declined Payment Option: Optionally toggle whether to offer the plan if the patient’s card is declined due to insufficient funds.

5. Enable the Plan on Payment Links:

   • Use the Pay Portal Defaults section to set the plan as an available option on the payment link for eligible accounts.

6. Finalize and Save:

   • Click Create to save the template.

   • The new template will appear in the Templates list with its schedule, eligibility criteria, and enabled status.

Viewing and Managing Templates

• The Templates Tab lists all existing payment plan templates, showing:

  • Plan Schedule: The frequency and duration of payments.

  • Enrollment Fee and Down Payment: If applicable.

  • Balance Range: The range of balances eligible for the plan.

  • Days Past Due: The overdue range for eligible accounts.

  • Offer From: Specifies when the plan is available (e.g., 0th outreach).

  • Enabled Status: Indicates whether the plan is active.

• To edit or disable a template, click on the corresponding row and make necessary changes.

Benefits of Using Payment Plan Templates

1. Automated Eligibility:

   • Templates automatically filter eligible accounts, reducing manual work.

2. Increased Flexibility for Patients:

   • Offering payment plans makes it easier for patients to manage outstanding balances.

3. Consistent Payment Collection:

   • Scheduled payments ensure predictable cash flow for the office.

FAQs

What happens if an account doesn’t meet the rules?

If an account doesn’t meet the eligibility rules, the payment plan option will not appear on their payment link.

Can I offer multiple plans?

Yes, you can create multiple templates with different schedules, balance ranges, and eligibility criteria.

What if a payment fails?

You can configure the template to offer the plan even if the patient’s card is declined due to insufficient funds.

How do I deactivate a plan?

Toggle the Enabled switch off in the Templates tab to deactivate a plan.

By creating payment plan templates, you can provide patients with accessible payment options while streamlining your office’s collection process. For additional assistance, contact our support team.

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