Overview
The billing app provides a detailed fee profile to ensure transparency in the fees your office charges patients for various payment methods. We’ve updated this profile to include your credit fee structure, showing both percentage and fixed fees applied to transactions, so you can clearly understand and communicate these costs.
Fee Profile Breakdown
The "Fee Profile" section in the app displays the fees charged to patients for different payment types:
Card Not Present Payment
This applies to transactions where the card is not physically present (e.g., online or over-the-phone payments):
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Fee Type: All Card Brands
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Percentage Fee (%): 0.0289 (2.89%)
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Fixed Fee ($): $0.00
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Total Fee ($): 2.89% + $0.00
For example, a $100 transaction would incur a $2.89 fee.
Card Present Payment
This applies to transactions where the card is physically present (e.g., in-person payments via a terminal):
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Fee Type: All Card Brands
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Percentage Fee (%): 0.0239 (2.39%)
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Fixed Fee ($): $0.00
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Total Fee ($): 2.39% + $0.00
For example, a $100 transaction would incur a $2.39 fee.
ACH Transfers
This applies to payments made via ACH (Automated Clearing House) bank transfers:
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Fee Type: ACH
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Percentage Fee (%): 0.008 (0.8%)
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Fixed Fee ($): $0.00
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Total Fee ($): 0.8% + $0.00
For example, a $100 transaction would incur a $0.80 fee.
ACH Percentage Fee Cap
This sets a maximum fee limit for ACH transactions:
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Percentage Fee Cap: 500
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Fixed Fee Cap: $5
This means the ACH fee will not exceed $5, even if the percentage fee calculation (0.8%) on a large transaction would be higher. For example, on a $1,000 transaction, the fee would be capped at $5 instead of $8 (0.8% of $1,000).
Why We Show This
We’ve updated the fee profile to include these details for transparency. By displaying the exact fees charged to patients for each payment type, you can:
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Understand the cost structure applied to transactions.
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Communicate these fees to patients clearly, ensuring there are no surprises.
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Make informed decisions about payment methods offered.
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We can offer custom rates based on higher volume; reach out to your account manager to discuss this option.
Important Notes
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Fees are applied automatically based on the payment type and cannot be adjusted directly in the app.
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The fee profile applies to all transactions processed through the billing app, ensuring consistency.
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If you have questions about your fee profile or need to discuss adjustments, contact your account manager.