Hosted Email enables your office to send all email communications directly from your office’s email address instead of a generic sender address. This improves trust, ensures better deliverability, and helps create a professional and cohesive experience for your patients.
Benefits of Hosted Email
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Improved Credibility:
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Emails sent from your office’s domain (e.g., billing@youroffice.com) are more likely to be opened and trusted by recipients.
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Patients will recognize your office as the sender, avoiding the perception of spam.
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Enhanced Deliverability:
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Using your office’s email address minimizes the chances of messages being flagged as spam or junk mail.
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Ensures that important notifications, such as payment reminders, are delivered to patients’ inboxes.
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Consistent Branding:
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Sending emails from your domain reinforces your office’s branding and professionalism.
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Adds a personalized touch to communications, creating a better patient experience.
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How to Get Hosted Email Set Up
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Contact Your Account Manager:
- Reach out to your designated account manager to request Hosted Email setup.
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Use 24/7 Support Chat:
- Alternatively, connect with our support team via the in-app chat for immediate assistance.
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Confirm Email Ownership:
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We will send a verification email to the address you want to host (e.g., billing@youroffice.com).
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Once you receive the verification email, forward it back to our team as confirmation of ownership.
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Setup and Configuration:
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After receiving your forwarded email, we’ll configure Hosted Email for your account.
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The process typically takes a few business days, and you’ll be notified once the setup is complete.
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FAQs
Why do I need to forward the verification email?
Forwarding the verification email confirms that you own or have access to the email address being hosted. This step is required to ensure compliance with email hosting regulations.
How long does the setup process take?
Once the verification email is forwarded, the setup is generally completed within a few business days.
Can I host multiple email addresses?
Yes, you can request to host multiple email addresses. Repeat the verification process for each address you wish to host.
What happens if a patient replies to a hosted email?
Replies will go directly to the hosted email address, ensuring seamless communication with your patients.
Best Practices
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Choose a Professional Email Address: Use an address that aligns with your office’s branding (e.g., billing@yourdomain.com or info@yourdomain.com).
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Monitor Your Inbox: Ensure your hosted email inbox is regularly monitored for patient replies and notifications.
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Keep Your Contact Information Updated: Verify that your hosted email address is accurate and displayed consistently in patient communications.
Get Started Today
To enable Hosted Email for your office, contact your account manager or our 24/7 support team via the in-app chat. Complete the verification process by forwarding the verification email to us, and we’ll handle the rest to ensure your office is set up for professional and effective email communication!