Hosted SMS allows your office to send all SMS (text messages) from your office’s phone number instead of a generic 1-800 number. This improves the patient experience, increases trust, and can significantly boost message engagement and conversion rates.
Benefits of Hosted SMS
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Enhanced Trust:
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Messages sent from your office’s phone number are less likely to be mistaken for spam or ignored.
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Patients are more likely to open and act on messages that come from a recognizable number.
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Improved Communication:
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When patients receive balance reminders or payment notifications, they can easily identify your office as the sender.
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This familiarity can increase response rates and improve overall communication effectiveness.
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Higher Conversion Rates:
- Using your office number ensures that messages about balances, appointments, or updates are taken seriously, leading to higher engagement and faster payment resolution.
How to Get Hosted SMS Set Up
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Contact Your Account Manager:
- Reach out to your designated account manager to request Hosted SMS setup.
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Use 24/7 Support Chat:
- Alternatively, connect with our real-time support team via the in-app chat for immediate assistance.
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Provide Required Documentation:
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You’ll need to provide a copy of your most recent phone bill that includes:
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Your office’s phone number.
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The account or business name associated with the number.
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Setup and Configuration:
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Once the required documentation is submitted, our team will handle the setup process.
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Configuration is typically completed within a few business days, and you’ll receive a confirmation once it’s ready to use.
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FAQs
Why do I need to provide a phone bill?
A copy of your phone bill is required to verify ownership of the number and to ensure compliance with telecom regulations during the setup process.
How long does the setup process take?
The setup process usually takes a few business days after all required documentation is submitted.
Can I use a different number for SMS?
Yes, you can designate any valid phone number your office owns for Hosted SMS. Ensure the chosen number is included in the phone bill you provide.
What happens if a patient replies to the SMS?
If a patient responds to a text sent via Hosted SMS, their reply will go directly to your office’s phone number, ensuring seamless communication.
Best Practices
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Keep Your Phone Number Consistent: Using a single recognizable number helps build trust and familiarity with your patients.
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Update Contact Information: Make sure your office’s phone number is accurate and prominently displayed in patient communications.
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Monitor Message Engagement: Track response rates and conversions to gauge the impact of Hosted SMS on your office’s communication efforts.
Get Started Today
To enable Hosted SMS for your office, contact your account manager or reach out to our 24/7 support team via the in-app chat. Submit your phone bill, and we’ll handle the rest to ensure your office is set up for success!