Insurance payments allow you to process virtual cards provided by insurance companies instead of relying on Explanation of Benefits (EOBs). Here’s how to process an insurance payment.
Steps to Create an Insurance Payment
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Navigate to the Payment Screen:
- Open the billing app and go to the Create Payment option.
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Choose Payment Type:
- From the Payment Type dropdown, select Insurance Payment.
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Select an Account:
- Use the Account field to search for and select the appropriate customer account.
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Add Payer Details:
- In the Payer field, select the insurance provider responsible for the payment.
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Enter the Payment Amount:
- Input the total amount provided by the virtual card in the Amount field.
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Attach to a Claim (Optional):
- If applicable, add the claim ID to attach the payment to a specific insurance claim.
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Enter Payment Details:
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Under Payment Method, manually input the virtual card details, including:
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Card Number
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Expiration Date
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CVC
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ZIP Code
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Submit the Payment:
Frequently Asked Questions
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What if the virtual card doesn’t process?
Double-check the card details and try again. Contact support if the issue persists. -
Do I still need to reference the EOB?
No, insurance payments using virtual cards replace the need to rely on EOBs for payment.